If you call 01543 220 124 you’ll be asked to leave a message. One of our volunteers will listen to your message and call you back to get all the information we need to help you, including your address.
We will send your request to a Coordinator who lives in your area. The Coordinator then sends a very basic message to all the volunteers who live close to you, something like “Lady needs shopping in Chadsmoor”.
The available volunteers will respond, and the Coordinator will choose one to help you. Only then will they send them your name and address and details of what you need. That way we only share your information with people who need to know it.
The volunteer will then call you to introduce themselves. They’ll explain how to pay for your shopping – we have lots of options, you don’t need cash, and tell you when to expect it.
Our volunteers will never come into your house, or take your credit card from you, and will always observe the social distancing rules.
If you want them to, they can even arrange to do a regular weekly shop for you!